Important Update: Support for Legacy Windows Versions Has Ended
Update - We are continuing to monitor for any further issues.
Aug 01, 2025 - 12:09 PDT
Monitoring - Support for PAR POS on Legacy Windows Versions has ended. For questions or assistance, please contact your PAR representative directly.

Original notification:
Effective July 31, 2025, we will no longer support PAR POS on terminals and KDS hardware running:

- Windows 10 2015 LTSB
- Windows 7
- Windows 8

These versions do not support Microsoft .NET Core, which is essential for future features and integrations. Upgrading to a supported Windows version ensures uninterrupted service and access to the latest functionality, including the Brink in-store API, which provides real-time data access in-store, regardless of internet connectivity. Please review the updated POS System Requirements here: https://cdn.parpos.com/docs/POSSystemRequirements.pdf
Apr 30, 2025 - 13:13 PDT
PAR POS on Admin1 Operational
PAR POS on Admin2 Operational
PAR POS on Admin3 Operational
PAR POS on Admin4 Operational
PAR POS on Admin5 Operational
PAR POS on Admin6 Operational
PAR POS on Admin8 Operational
PAR POS on Admin9 Operational
PAR POS on Admin11 Operational
PAR POS on Admin12 Operational
PAR POS on Admin13 Operational
PAR POS on Admin14 Operational
PAR POS on Admin15 Operational
PAR POS on Admin16 Operational
PAR POS on Admin17 Operational
PAR POS on Admin18 Operational
PAR POS on Admin19 Operational
PAR POS on Admin20 Operational
PAR POS on Admin21 Operational
PAR POS on Admin22 Operational
PAR POS on Admin 23 Operational
PAR POS on Admin24 Operational
Customer Support Telephone Services Operational
PAR Pay Operational
PAR Payment Services Operational
PAR POS on EarlyExp Operational
PAR POS on APIINT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Updated] Maintenance on the Server that Hosts the PAR POS Instance is Scheduled on 12/10 at 10:30 pm Pacific Dec 10, 2025 22:30-23:30 PST

We are performing backend system maintenance on infrastructure adjacent to your hosted environment on 12/10 at 10:30 pm Pacific. This work is routine and designed to ensure continued stability and performance.

During this maintenance window, you may notice that in-store devices briefly transition between Online → Offline → Online status. This is a temporary visual change and does not indicate any issues with the platform, external ordering, data APIs, or device function.

If you have additional questions, please contact your PAR POS representative or email us at support.PARPOSsoftware@partech.com
Posted on Nov 26, 2025 - 09:56 PST

Maintenance on the Server that Hosts the PAR POS Instance is Scheduled on 12/10 at 10:30 pm Pacific Dec 10, 2025 22:30-23:30 PST

We are performing backend system maintenance on infrastructure adjacent to your hosted environment on 12/10 at 10:30 pm Pacific. This work is routine and designed to ensure continued stability and performance.

During this maintenance window, you may notice that in-store devices briefly transition between Online → Offline → Online status. This is a temporary visual change and does not indicate any issues with the platform, external ordering, data APIs, or device function.

If you have additional questions, please contact your PAR POS representative or email us at support.PARPOSsoftware@partech.com
Posted on Dec 03, 2025 - 23:23 PST
Dec 5, 2025

No incidents reported today.

Dec 4, 2025

No incidents reported.

Dec 3, 2025
[Updated] Maintenance on the Server that Hosts the PAR POS Instance is Scheduled on 12/3 at 10:30 pm Pacific
Completed - The scheduled maintenance has been completed.
Dec 3, 23:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 22:30 PST
Update - We will be undergoing scheduled maintenance during this time.
Dec 2, 14:46 PST
Scheduled - We are performing backend system maintenance on infrastructure adjacent to your hosted environment on 12/3 at 10:30 pm Pacific. This work is routine and designed to ensure continued stability and performance.

During this maintenance window, you may notice that in-store devices briefly transition between Online → Offline → Online status. This is a temporary visual change and does not indicate any issues with the platform, external ordering, data APIs, or device function.

If you have additional questions, please contact your PAR POS representative or email us at support.PARPOSsoftware@partech.com
Nov 26, 10:07 PST
Dec 2, 2025
Deployment of PAR POS 5.15r2 for Admin1 on 12/2 at 10:30 PM Pacific
Completed - The scheduled maintenance has been completed.
Dec 2, 23:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 22:30 PST
Scheduled - To prepare for your upgrade, please review PAR POS 5.15r2 resources:
https://cdn.parpos.com/5.15ReleaseInformation.html
Nov 25, 15:20 PST
Maintenance on the Server that Hosts the PAR POS Instance is Scheduled on 12/2 at 10:30 pm Pacific
Completed - The scheduled maintenance has been completed.
Dec 2, 23:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 22:30 PST
Scheduled - We are performing backend system maintenance on infrastructure adjacent to your hosted environment on 12/2 at 10:30 pm Pacific. This work is routine and designed to ensure continued stability and performance.

During this maintenance window, you may notice that in-store devices briefly transition between Online → Offline → Online status. This is a temporary visual change and does not indicate any issues with the platform, external ordering, data APIs, or device function.

If you have additional questions, please contact your PAR POS representative or email us at support.PARPOSsoftware@partech.com
Nov 25, 09:34 PST
Multiple locations with synchronization failure
Resolved - All terminals have recovered, if you have any lingering issues please contact support
Dec 2, 09:30 PST
Monitoring - A fix has been implemented and we are monitoring the recovery.
Dec 2, 09:17 PST
Identified - We have identified the issue and have confirmed that restarting the terminals will resolve the issue. Please do so and if issue persist please advise support.
Dec 2, 08:51 PST
Investigating - We are currently identify an issue causing locations to display synchronization failures.
Dec 2, 08:35 PST
Maintenance on the Server that Hosts the PAR POS Instance is Scheduled on 12/2 at 7 am Pacific
Completed - The scheduled maintenance has been completed.
Dec 2, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 07:00 PST
Scheduled - We are performing backend system maintenance on infrastructure adjacent to your hosted environment on 12/2 at 7 am Pacific. This work is routine and designed to ensure continued stability and performance.

During this maintenance window, you may notice that in-store devices briefly transition between Online → Offline → Online status. This is a temporary visual change and does not indicate any issues with the platform, external ordering, data APIs, or device function.

If you have additional questions, please contact your PAR POS representative or email us at support.PARPOSsoftware@partech.com
Nov 25, 09:30 PST
Dec 1, 2025

No incidents reported.

Nov 30, 2025
Online Orders Failing
Resolved - This incident has been resolved.
Nov 30, 21:08 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 21:07 PST
Update - We've identified time sync issues on backend ordering services.
Nov 30, 20:12 PST
Update - We are currently investigating issues where online orders are failing due to the POS receiving them as expired.
Nov 30, 19:29 PST
Investigating - We are currently investigating this issue.
Nov 30, 19:27 PST
Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025
PAR PAY: RMA Requests During Thanksgiving Holiday
Completed - The scheduled maintenance has been completed.
Nov 27, 01:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 00:01 PST
Scheduled - Dear PAR Pay Customer,

Please note that our depot will be closed from Thursday, November 27 through Monday, December 1 in observance of the Thanksgiving Holiday. Regular operations will resume on Tuesday, December 2.

RMA requests will be paused during this period. Any requests submitted will be handled once operations resume. We appreciate your understanding.

Thank you,

The PAR Pay Team
Nov 25, 11:26 PST
PAR Payment Services: Funding Delay Notice for Thanksgiving Day (November 27, 2025)
Completed - The scheduled maintenance has been completed.
Nov 27, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 00:00 PST
Scheduled - Dear PAR Payment Services Customer,

Please be advised that due to the upcoming Federal Bank Holiday on Thanksgiving Day (November 27, 2025), there will be a one-day delay in funding.

Normal funding operations will resume the following business day. We apologize for any inconvenience this may cause and appreciate your understanding.

If you have any questions or require assistance, please contact our support team.

Thank you,

PAR Payment Services Support Team
Nov 20, 12:05 PST
Nov 26, 2025
APIINT - Deployment of PAR POS 5.15r2 on 11/26 at 9 am Pacific
Completed - The scheduled maintenance has been completed.
Nov 26, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 09:00 PST
Scheduled - PAR POS 5.15r2 will be released on the APIINT server on 11/26 at 9 am Pacific.

To prepare for your upgrade, please review PAR POS 5.15r2 resources:
https://cdn.parpos.com/5.15ReleaseInformation.html
Nov 26, 03:02 PST
Nov 25, 2025
Early Experience - Deployment of PAR POS 5.15r2 on 11/25 at 10:30 am Pacific
Completed - The scheduled maintenance has been completed.
Nov 25, 11:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 10:30 PST
Scheduled - PAR POS 5.15r2 will be released on the Early Experience server on 11/25 at 10:30 am Pacific

To prepare for your upgrade, please review PAR POS 5.15r2 resources:
https://cdn.parpos.com/5_0nReleaseInformation.html
Nov 25, 10:06 PST
Nov 24, 2025
Maintenance on the Server that Hosts the PAR POS Instance is Scheduled on 11/23 at 10:30 pm Pacific
Completed - The scheduled maintenance has been completed.
Nov 24, 00:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 22:30 PST
Scheduled - PAR has scheduled maintenance on the server that hosts the PAR POS instance on 11/23 at 10:30 pm Pacific.

No downtime would be expected. No interruption to PAR POS services. We will notify you once the maintenance is complete.

Please ensure network connectivity is up to date for all sites to properly download and install software updates. PAR POS Network Connectivity: https://cdn.parpos.com/docs/PARPOSNetworkConnectivity.pdf

If you have additional questions, please contact your PAR POS representative or email us at support.PARPOSsoftware@partech.com
Nov 21, 11:51 PST
Maintenance on the Server that Hosts the PAR POS Instance is Scheduled on 11/23 at 10:30 pm Pacific
Completed - The scheduled maintenance has been completed.
Nov 24, 00:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 22:30 PST
Scheduled - PAR has scheduled a maintenance on the server that hosts the PAR POS instance at 10:30 PM Pacific on 11/23 that will last up to 2 hours. On occasion PAR conducts routine maintenance on our infrastructure to help ensure that we provide you with the highest level of performance, security, and reliability.

NOTE: In-Store Operations: Offline Mode
• Offline mode will continue to be available throughout the maintenance period.
• The web portal, web API, and PAR POS terminal application will be unavailable for 2 hours.
• To avoid interruptions, please do not manually reboot your registers during maintenance.
• After your maintenance is complete, in-store registers will be unavailable for up to 1-2 minutes while they reconnect to the server.

• Loading Settings Editor
After this maintenance, you may need to clear your browser cache and cookies to load the Settings Editor

Please ensure network connectivity is up to date for all sites to properly download and install software updates. PAR POS Network Connectivity: https://cdn.parpos.com/docs/PARPOSNetworkConnectivity.pdf

If you have additional questions, please contact your PAR POS representative or email us at support.PARPOSsoftware@partech.com
Nov 18, 12:55 PST
Nov 23, 2025
Nov 22, 2025

No incidents reported.

Nov 21, 2025
PAR Pay and Valuelink Integration
Resolved - This incident has been resolved.
Nov 21, 06:43 PST
Update - We are continuing to work on a fix for this issue.
Nov 4, 10:40 PST
Identified - We’ve identified an issue with the Valuelink integration on PAR Pay payment devices that is preventing Valuelink gift card transactions from being processed for customers running PARPOS version 5.15. Our team is actively working on a fix and will share updates as soon as more information becomes available.

*In the meantime, a workaround is available. Please reach out to your CSM for assistance.
Nov 4, 09:30 PST
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