All Systems Operational

PAR POS on Admin1 Operational
PAR POS on Admin2 Operational
PAR POS on Admin3 Operational
PAR POS on Admin4 Operational
PAR POS on Admin5 Operational
PAR POS on Admin6 Operational
PAR POS on Admin8 Operational
PAR POS on Admin9 Operational
PAR POS on Admin11 Operational
PAR POS on Admin12 Operational
PAR POS on Admin13 Operational
PAR POS on Admin14 Operational
PAR POS on Admin15 Operational
PAR POS on Admin16 Operational
PAR POS on Admin17 Operational
PAR POS on Admin18 Operational
PAR POS on Admin19 Operational
PAR POS on Admin20 Operational
PAR POS on Admin21 Operational
PAR POS on Admin22 Operational
PAR POS on Admin 23 Operational
PAR POS on Admin24 Operational
Customer Support Telephone Services Operational
PAR Pay Operational
PAR Payment Services Operational
PAR POS on EarlyExp Operational
PAR POS on APIINT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance on the Server that Hosts the PAR POS Instance is Scheduled on 4/7 at 10:30 pm Pacific Apr 7, 2025 22:30 - Apr 8, 2025 00:30 PDT

PAR has scheduled a maintenance on the server that hosts the PAR POS instance at 10:30 PM Pacific on 4/7 that will last up to 2 hours. On occasion PAR conducts routine maintenance on our infrastructure to help ensure that we provide you with the highest level of performance, security, and reliability.

NOTE: In-Store Operations: Offline Mode
• Offline mode will continue to be available throughout the maintenance period.
• The web portal, web API, and PAR POS terminal application will be unavailable for 2 hours.
• To avoid interruptions, please do not manually reboot your registers during maintenance.
• After your maintenance is complete, in-store registers will be unavailable for up to 1-2 minutes while they reconnect to the server.

• Loading Settings Editor
After this maintenance, you may need to clear your browser cache and cookies to load the Settings Editor

Please ensure network connectivity is up to date for all sites to properly download and install software updates. PAR POS Network Connectivity: https://cdn.parpos.com/docs/PARPOSNetworkConnectivity.pdf

If you have additional questions, please contact your PAR POS representative or email us at support.PARPOSsoftware@partech.com
Posted on Mar 31, 2025 - 21:10 PDT

Maintenance on the Server that Hosts the PAR POS Instance is Scheduled on 4/7 at 10:30 pm Pacific Apr 7, 2025 22:30-23:30 PDT

PAR has scheduled maintenance on the server that hosts the PAR POS instance on 4/7 at 10:30 pm Pacific.

No downtime would be expected. No interruption to PAR POS services. We will notify you once the maintenance is complete.

Please ensure network connectivity is up to date for all sites to properly download and install software updates. PAR POS Network Connectivity: https://cdn.parpos.com/docs/PARPOSNetworkConnectivity.pdf

If you have additional questions, please contact your PAR POS representative or email us at support.PARPOSsoftware@partech.com
Posted on Mar 31, 2025 - 21:15 PDT

PAR has scheduled a maintenance on Admin4 on 4/8/25 at 10:30 PM Pacific Apr 8, 2025 22:30 - Apr 9, 2025 00:30 PDT

PAR has scheduled a maintenance on the server that hosts the PAR POS instance at 10:30 PM Pacific on 4/8/25 that will last up to 2 hours. On occasion PAR conducts maintenance on our infrastructure to help ensure that we provide you with the highest level of performance, security, and reliability.

NOTE: In-Store Operations: Offline Mode
• Offline mode will continue to be available throughout the maintenance period.
• The web portal, web API, and PAR POS terminal application will be unavailable for 2 hours.
• To avoid interruptions, please do not manually reboot your registers during maintenance.
• After your maintenance is complete, in-store registers will be unavailable for up to 1-2 minutes while they reconnect to the server.

• Loading Settings Editor
After this maintenance, you may need to clear your browser cache and cookies to load the Settings Editor

Please ensure network connectivity is up to date for all sites to properly download and install software updates. PAR POS Network Connectivity: https://cdn.parpos.com/docs/PARPOSNetworkConnectivity.pdf

If you have additional questions, please contact your PAR POS representative or email us at support.PARPOSsoftware@partech.com
Posted on Apr 01, 2025 - 21:06 PDT

Deployment of PAR POS 5.0nr2 for Admin19 on 4/8/25 at 10:30 PM Pacific Apr 8, 2025 22:30 - Apr 9, 2025 00:30 PDT

To prepare for your upgrade, please review PAR POS 5.0nr2 resources:
https://cdn.parpos.com/5_0nReleaseInformation.html
Posted on Apr 01, 2025 - 21:10 PDT

PAR has scheduled a maintenance on Admin2 on 4/9/25 at 10:30 PM Pacific Apr 9, 2025 22:30 - Apr 10, 2025 00:30 PDT

PAR has scheduled a maintenance on the server that hosts the PAR POS instance at 10:30 PM Pacific on 4/2/25 that will last up to 2 hours. On occasion PAR conducts maintenance on our infrastructure to help ensure that we provide you with the highest level of performance, security, and reliability.

NOTE: In-Store Operations: Offline Mode
• Offline mode will continue to be available throughout the maintenance period.
• The web portal, web API, and PAR POS terminal application will be unavailable for 2 hours.
• To avoid interruptions, please do not manually reboot your registers during maintenance.
• After your maintenance is complete, in-store registers will be unavailable for up to 1-2 minutes while they reconnect to the server.

• Loading Settings Editor
After this maintenance, you may need to clear your browser cache and cookies to load the Settings Editor

Please ensure network connectivity is up to date for all sites to properly download and install software updates. PAR POS Network Connectivity: https://cdn.parpos.com/docs/PARPOSNetworkConnectivity.pdf

If you have additional questions, please contact your PAR POS representative or email us at support.PARPOSsoftware@partech.com
Posted on Apr 02, 2025 - 09:43 PDT
Apr 4, 2025

No incidents reported today.

Apr 3, 2025
PAR has scheduled a maintenance on the PAR POS instance on 4/2 at 10:30 PM Pacific
Completed - The scheduled maintenance has been completed.
Apr 3, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 22:30 PDT
Scheduled - PAR has scheduled a maintenance on the server that hosts the PAR POS instance at 10:30 PM Pacific on 4/2 that will last up to 2 hours. On occasion PAR conducts routine maintenance on our infrastructure to help ensure that we provide you with the highest level of performance, security, and reliability.

NOTE: In-Store Operations: Offline Mode
• Offline mode will continue to be available throughout the maintenance period.
• The web portal, web API, and PAR POS terminal application will be unavailable for 2 hours.
• To avoid interruptions, please do not manually reboot your registers during maintenance.
• After your maintenance is complete, in-store registers will be unavailable for up to 1-2 minutes while they reconnect to the server.

• Loading Settings Editor
After this maintenance, you may need to clear your browser cache and cookies to load the Settings Editor

Please ensure network connectivity is up to date for all sites to properly download and install software updates. PAR POS Network Connectivity: https://cdn.parpos.com/docs/PARPOSNetworkConnectivity.pdf

If you have additional questions, please contact your PAR POS representative or email us at support.PARPOSsoftware@partech.com
Mar 26, 20:18 PDT
Apr 2, 2025
Important Update: Changes to PPS Deposit Details
Resolved - This incident has been resolved.
Apr 2, 15:55 PDT
Identified - The issue has been identified and a fix is being implemented.
Nov 18, 08:27 PST
Investigating - Dear Valued Customers,
We are pleased to inform you of an important update that we believe will enhance your experience with our services. Based on your valuable feedback, we have made a significant improvement to the way PPS deposits are processed.

What's Changing?
Previously, when submitting PPS deposits, only the legal entity name was included. Beginning Monday, November 25, 2024, we will be submitting the DBA (Doing Business As) name instead. This change will help you better identify your deposits, especially if you have multiple Merchant IDs (MIDs) depositing into the same bank account.

Key Benefits
• Enhanced Identification: With the DBA name being submitted, you will find it easier to recognize and categorize your deposits.
• Better Management: This improvement will be particularly beneficial for customers managing multiple MIDs, ensuring greater clarity and organization in your financial records.

Important Note
Please note that while we will be providing these details, it is ultimately up to the receiving bank to decide whether they include the DBA name in the deposit descriptor. However, by making this change, we ensure that these details are available for the bank to use.

We are committed to continuously improving our services based on your feedback. We believe this update will provide significant value and make your interactions with our system more seamless and efficient.

Should you have any questions or require further assistance, please do not hesitate to contact our customer support team.

Thank you for your continued trust and support.
Nov 18, 08:25 PST
Admin Portal Displaying Incorrect Date
Resolved - Both issues have been resolved. Locations are presenting the correct business date and the reports are populating data. If you find your reports are still missing data, please open a support ticket.
Apr 2, 13:23 PDT
Identified - We have identified the issue causing the business date to display incorrectly and a fix is currently being worked out. We are still investigating the issue with Admin Portal reports not showing data.
Apr 2, 12:51 PDT
Investigating - We have identified an issue with Admin Portal incorrectly showing a previous business date for some locations. This is primarily impacting which date is associated with activity in the Admin Portal reports.

In store, registers are operating correctly and there has been no impact found to in-store operations or ordering. Our team is currently investigating to determine root cause and correct.
Apr 2, 11:47 PDT
Deployment of PAR POS 5.0nr2 for Admin5 on 4/1 at 11 PM Pacific
Completed - The scheduled maintenance has been completed.
Apr 2, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 23:00 PDT
Scheduled - To prepare for your upgrade, please review PAR POS 5.0nr2 resources:
https://cdn.parpos.com/5_0nReleaseInformation.html
Mar 25, 20:23 PDT
Apr 1, 2025
Maintenance on the Server that Hosts the PAR POS Instance is Scheduled on 4/1 at 10:30 Pacific
Completed - The scheduled maintenance has been completed.
Apr 1, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 22:30 PDT
Scheduled - PAR has scheduled maintenance on the server that hosts the PAR POS instance on 4/1 at 10:30 Pacific.

No downtime would be expected. No interruption to PAR POS services. We will notify you once the maintenance is complete.

Please ensure network connectivity is up to date for all sites to properly download and install software updates. PAR POS Network Connectivity: https://cdn.parpos.com/docs/PARPOSNetworkConnectivity.pdf

If you have additional questions, please contact your PAR POS representative or email us at support.PARPOSsoftware@partech.com
Mar 26, 20:14 PDT
Mar 31, 2025
Maintenance on the Server that Hosts the PAR POS Instance is Scheduled on 3/31 at 10:30 pm PST
Completed - The scheduled maintenance has been completed.
Mar 31, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 22:30 PDT
Scheduled - PAR has scheduled maintenance on the server that hosts the PAR POS instance on 3/31 at 10:30 pm PST.

No downtime would be expected. No interruption to PAR POS services. We will notify you once the maintenance is complete.

Please ensure network connectivity is up to date for all sites to properly download and install software updates. PAR POS Network Connectivity: https://cdn.parpos.com/docs/PARPOSNetworkConnectivity.pdf

If you have additional questions, please contact your PAR POS representative or email us at support.PARPOSsoftware@partech.com
Mar 27, 20:08 PDT
Phone system issues
Resolved - We have confirmed that the phone systems are working properly again.
Mar 31, 14:19 PDT
Monitoring - A fix has been implemented to our phone systems, and we are still recovery. We are currently monitoring our system.
Mar 31, 10:55 PDT
Investigating - Some of our inbound helpdesk calls are disconnecting or not connecting. We have been made aware that there is an issue with our phone systems. If you need to create a case, please do so by email.
Mar 31, 09:01 PDT
New PAR Payment Services Portal Release - 3/31/2025
Completed - Dear Valued Customer,

PAR Payment Services is happy to announce our new PAR Payment Services Portal is now live. Users will simply need to log out and log back in to access the new portal.

To log into the portal navigate to: https://backoffice.infinicept.com/Parpaymentservices/login

The new PAR Payment Services portal will include a fresh look and feel with updated navigation and new elements such as Location / Merchant ID Selector and Updated / Revised Filtering.

To help with the transition we will be keeping the legacy PAR Payment Services portal available until Friday, June 13th, 2025. To navigate back to the legacy portal, you will simply need to select the “Switch to Legacy” button on the top border of the screen. 

Should you have any questions or concerns please feel free to contact the PAR Payment Services team at: paymentservices@partech.com . Please be sure to include your Merchant ID and Support Related concern.
Mar 31, 09:09 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 09:00 PDT
Update - Dear Valued Customer,

PAR Payment Services is happy to announce the upcoming release of our new PAR Payment Services Portal. The new portal will be enabled today, Monday, March 31st, 2025, at 10:00 AM MST. At the time or the release users will simply need to log out and log back in to access the new portal.

To log into the portal navigate to: https://backoffice.infinicept.com/Parpaymentservices/login

The new PAR Payment Services portal will include a fresh look and feel with updated navigation and new elements such as Location / Merchant ID Selector and Updated / Revised Filtering.

To help with the transition we will be keeping the legacy PAR Payment Services portal available until Friday, June 13th, 2025. To navigate back to the legacy portal, you will simply need to select the “Switch to Legacy” button on the top border of the screen. 

Should you have any questions or concerns please feel free to contact the PAR Payment Services team at: paymentservices@partech.com . Please be sure to include your Merchant ID and Support Related concern.
Mar 31, 05:48 PDT
Update - Dear Valued Customer,

PAR Payment Services is happy to announce the upcoming release of our new PAR Payment Services Portal. The new portal will be enabled on Monday, March 31st, 2025, at 10:00 AM MST. At the time or the release users will simply need to log out and log back in to access the new portal.

To log into the portal navigate to: https://backoffice.infinicept.com/Parpaymentservices/login

The new PAR Payment Services portal will include a fresh look and feel with updated navigation and new elements such as Location / Merchant ID Selector and Updated / Revised Filtering.

To help with the transition we will be keeping the legacy PAR Payment Services portal available until Friday, June 13th, 2025. To navigate back to the legacy portal, you will simply need to select the “Switch to Legacy” button on the top border of the screen. 

Should you have any questions or concerns please feel free to contact the PAR Payment Services team at: paymentservices@partech.com . Please be sure to include your Merchant ID and Support Related concern.
Mar 25, 09:09 PDT
Update - Dear Valued Customer,

PAR Payment Services is happy to announce the upcoming release of our new PAR Payment Services Portal. The new portal will be enabled on Monday, March 31st, 2025, at 10:00 AM MST. At the time or the release users will simply need to log out and log back in to access the new portal.

To log into the portal navigate to: https://backoffice.infinicept.com/Parpaymentservices/login

The new PAR Payment Services portal will include a fresh look and feel with updated navigation and new elements such as Location / Merchant ID Selector and Updated / Revised Filtering.

To help with the transition we will be keeping the legacy PAR Payment Services portal available until Friday, June 13th, 2025. To navigate back to the legacy portal, you will simply need to select the “Switch to Legacy” button on the top border of the screen. 

Should you have any questions or concerns please feel free to contact the PAR Payment Services team at: paymentservices@partech.com . Please be sure to include your Merchant ID and Support Related concern.
Mar 24, 06:13 PDT
Update - Dear Valued Customer,

PAR Payment Services is happy to announce the upcoming release of our new PAR Payment Services Portal. The new portal will be enabled on Monday, March 31st, 2025, at 10:00 AM MST. At the time or the release users will simply need to log out and log back in to access the new portal.

To log into the portal navigate to: https://backoffice.infinicept.com/Parpaymentservices/login

The new PAR Payment Services portal will include a fresh look and feel with updated navigation and new elements such as Location / Merchant ID Selector and Updated / Revised Filtering.

To help with the transition we will be keeping the legacy PAR Payment Services portal available until Friday, June 13th, 2025. To navigate back to the legacy portal, you will simply need to select the “Switch to Legacy” button on the top border of the screen. 

Should you have any questions or concerns please feel free to contact the PAR Payment Services team at: paymentservices@partech.com . Please be sure to include your Merchant ID and Support Related concern.
Mar 24, 06:11 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 17, 06:41 PDT
Scheduled - Dear Valued Customer,

PAR Payment Services is happy to announce the upcoming release of our new PAR Payment Services Portal. The new portal will be enabled on Monday, March 31st, 2025, at 10:00 AM MST. At the time or the release users will simply need to log out and log back in to access the new portal.

To log into the portal navigate to: https://backoffice.infinicept.com/Parpaymentservices/login

The new PAR Payment Services portal will include a fresh look and feel with updated navigation and new elements such as Location / Merchant ID Selector and Updated / Revised Filtering.

To help with the transition we will be keeping the legacy PAR Payment Services portal available until Friday, June 13th, 2025. To navigate back to the legacy portal, you will simply need to select the “Switch to Legacy” button on the top border of the screen. 

Should you have any questions or concerns please feel free to contact the PAR Payment Services team at: paymentservices@partech.com . Please be sure to include your Merchant ID and Support Related concern.
Mar 17, 06:41 PDT
The PAR POS Data Processing Update is scheduled for enablement in PAR POS on 3/30 at 10:30 PM PST
Completed - The scheduled maintenance has been completed.
Mar 31, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 22:30 PDT
Scheduled - PAR has scheduled maintenance to enable our new data processing architecture on the server hosting your PAR POS instance on 3/30 at 10:30 PM PST. Registers will restart briefly at the end of the maintenance, with no further downtime expected and no interruption to PAR POS services. A Statuspage notification will be sent upon completion of the maintenance.

This update requires you to verify that your firewall and network connectivity are up to date to prevent possible data delays or loss. Please ensure your firewall allows the required domains and IP addresses so that all sites properly download and install these software updates. PAR POS Network Connectivity: https://cdn.parpos.com/docs/PARPOSNetworkConnectivity.pdf

If you have additional questions, please contact your PAR POS representative or email us at support.PARPOSsoftware@partech.com
Mar 27, 19:57 PDT
Mar 30, 2025
Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
PAR has scheduled a maintenance on Admin12 on 3/26 at 10:30 PM Pacific
Completed - The scheduled maintenance has been completed.
Mar 27, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 22:30 PDT
Scheduled - PAR has scheduled a maintenance on the server that hosts the PAR POS instance at 10:30 PM Pacific on 3/26 that will last up to 2 hours. On occasion PAR conducts routine maintenance on our infrastructure to help ensure that we provide you with the highest level of performance, security, and reliability.

NOTE: In-Store Operations: Offline Mode
• Offline mode will continue to be available throughout the maintenance period.
• The web portal, web API, and PAR POS terminal application will be unavailable for 2 hours.
• To avoid interruptions, please do not manually reboot your registers during maintenance.
• After your maintenance is complete, in-store registers will be unavailable for up to 1-2 minutes while they reconnect to the server.

• Loading Settings Editor
After this maintenance, you may need to clear your browser cache and cookies to load the Settings Editor

Please ensure network connectivity is up to date for all sites to properly download and install software updates. PAR POS Network Connectivity: https://cdn.parpos.com/docs/PARPOSNetworkConnectivity.pdf

If you have additional questions, please contact your PAR POS representative or email us at support.PARPOSsoftware@partech.com
Mar 20, 20:59 PDT
Mar 26, 2025
Deployment of PAR POS 5.0nr2 for Admin15 on 3/25 at 10:30 PM Pacific
Completed - The scheduled maintenance has been completed.
Mar 26, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 22:30 PDT
Scheduled - To prepare for your upgrade, please review PAR POS 5.0nr2 resources:
https://cdn.parpos.com/5_0nReleaseInformation.html
Mar 18, 19:00 PDT
Mar 25, 2025
Deployment of PAR POS 5.0nr2 for Admin13 on 3/24 at 10:30 PM Pacific
Completed - The scheduled maintenance has been completed.
Mar 25, 00:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 22:31 PDT
Scheduled - To prepare for your upgrade, please review PAR POS 5.0nr2 resources:
https://cdn.parpos.com/5_0nReleaseInformation.html
Mar 17, 18:04 PDT
Maintenance on the Server that Hosts the PAR POS Instance is Scheduled on 3/24 at 10:30 pm PST
Completed - The scheduled maintenance has been completed.
Mar 25, 00:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 22:30 PDT
Scheduled - PAR has scheduled maintenance on the server that hosts the PAR POS instance on 3/24 at 10:30 pm PST

No downtime would be expected. No interruption to PAR POS services. We will notify you once the maintenance is complete.

Please ensure network connectivity is up to date for all sites to properly download and install software updates. PAR POS Network Connectivity: https://cdn.parpos.com/docs/PARPOSNetworkConnectivity.pdf

If you have additional questions, please contact your PAR POS representative or email us at support.PARPOSsoftware@partech.com
Mar 21, 13:03 PDT
Deployment of PAR POS 5.14 for Admin3 on 3/24 at 10:30 PM Pacific
Completed - The scheduled maintenance has been completed.
Mar 25, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 22:30 PDT
Scheduled - To prepare for your upgrade, please review PAR POS 5.14 resources:
https://cdn.parpos.com/5.14ReleaseInformation.html
Mar 17, 18:02 PDT
Mar 24, 2025
Notification - Upcoming Monthly Maintenance on the Server that Hosts the PAR POS Instance is Scheduled
Completed - The scheduled maintenance has been completed.
Mar 24, 21:56 PDT
Scheduled - To prepare for your maintenance, please review PAR POS March 2025 Monthly Maintenance Schedule:
https://cdn.parpos.com/release-notes/MMScheduleMarch2025.pdf
Mar 24, 21:49 PDT
Maintenance on the Server that Hosts the PAR POS Instance is Scheduled on 3/23 at 10:30 pm PST
Completed - The scheduled maintenance has been completed.
Mar 24, 00:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 22:31 PDT
Scheduled - PAR has scheduled maintenance on the server that hosts the PAR POS instance on 3/23 at 10:30 pm PST.

No downtime would be expected. No interruption to PAR POS services. We will notify you once the maintenance is complete.

Please ensure network connectivity is up to date for all sites to properly download and install software updates. PAR POS Network Connectivity: https://cdn.parpos.com/docs/PARPOSNetworkConnectivity.pdf

If you have additional questions, please contact your PAR POS representative or email us at support.PARPOSsoftware@partech.com
Mar 21, 13:08 PDT
Maintenance on the Server that Hosts the PAR POS Instance is Scheduled on 3/23 at 10:30 PM PST
Completed - The scheduled maintenance has been completed.
Mar 24, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 22:30 PDT
Scheduled - PAR has scheduled maintenance on the server that hosts the PAR POS instance on 3/23 at 10:30 PM PST.

No downtime would be expected. No interruption to PAR POS services. We will notify you once the maintenance is complete.

Please ensure network connectivity is up to date for all sites to properly download and install software updates. PAR POS Network Connectivity: https://cdn.parpos.com/docs/PARPOSNetworkConnectivity.pdf

If you have additional questions, please contact your PAR POS representative or email us at support.PARPOSsoftware@partech.com
Mar 18, 17:00 PDT
Mar 23, 2025
Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

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