Above Store Service Degradation
Monitoring - A fix has been implemented and we are monitoring the results.
May 07, 2026 - 20:22 PDT
Investigating - We are currently noticing a degradation in service due to an AWS outage.
Our team is actively working to mitigate the impact. We will continue to monitor the situation closely.
We appreciate your patience and understanding during this time. Further updates will be provided as they become available.
May 07, 2026 - 18:47 PDT
PAR Payment Services: Duplicate February Billing Notice
Identified - Dear PAR Payment Services Customer,

Please be advised that an issue occurred while processing the monthly PAR Payment Services billing for February 2026 which resulted in the billing file being submitted twice. The issue has been identified and solved.

To correct the issue, a credit for the additional billing amount will be issued and funded to your account on Friday, 3/13/2026. It is important not to reject the duplicate billing with your bank, as doing so will require and additional debit to be processed to offset the credit we are applying.

We sincerely apologize for any inconveniences this may have caused. If you have any questions or require assistance, please contact our support team.

Thank you,

PAR Payment Services Support Team
Mar 12, 2026 - 10:38 PDT
Important Update: Support for Legacy Windows Versions Has Ended
Update - We are continuing to monitor for any further issues.
Aug 01, 2025 - 12:09 PDT
Monitoring - Support for PAR POS on Legacy Windows Versions has ended. For questions or assistance, please contact your PAR representative directly.

Original notification:
Effective July 31, 2025, we will no longer support PAR POS on terminals and KDS hardware running:

- Windows 10 2015 LTSB
- Windows 7
- Windows 8

These versions do not support Microsoft .NET Core, which is essential for future features and integrations. Upgrading to a supported Windows version ensures uninterrupted service and access to the latest functionality, including the Brink in-store API, which provides real-time data access in-store, regardless of internet connectivity. Please review the updated POS System Requirements here: https://cdn.parpos.com/docs/POSSystemRequirements.pdf
Apr 30, 2025 - 13:13 PDT
PAR POS on Admin1 Operational
PAR POS on Admin2 Operational
PAR POS on Admin3 Operational
PAR POS on Admin4 Operational
PAR POS on Admin5 Operational
PAR POS on Admin6 Operational
PAR POS on Admin8 Operational
PAR POS on Admin9 Operational
PAR POS on Admin11 Operational
PAR POS on Admin12 Operational
PAR POS on Admin13 Operational
PAR POS on Admin14 Operational
PAR POS on Admin15 Operational
PAR POS on Admin16 Operational
PAR POS on Admin17 Operational
PAR POS on Admin18 Operational
PAR POS on Admin19 Operational
PAR POS on Admin20 Operational
PAR POS on Admin21 Operational
PAR POS on Admin22 Operational
PAR POS on Admin 23 Operational
PAR POS on Admin24 Operational
Customer Support Telephone Services Operational
PAR Pay Operational
PAR Payment Services Operational
PAR POS on EarlyExp Operational
PAR POS on APIINT Operational
PAR POS on Admin26 Operational
PAR POS on Admin26 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

SOAP API WSDL file update has been scheduled for 5/13 at 10:30 pm Pacific May 13, 2026 22:30-23:30 PDT

PAR has scheduled an update for the latest SOAP API WSDL file. We have uploaded the version-specific WSDL file to:
cdn.brinkpos.net/WSDL/{version-number}/{Service}.xml

Please see the guidelines and documentation below for more information.
SOAP API WSDL Guidelines:
We will be uploading the latest WSDL file to:
cdn.brinkpos.net/WSDL/latest/{Service}.xml
These steps ensure you will always have the most up to date API experience that is specific to your stack.
Please ensure network connectivity is up to date for all sites to properly download and install software updates. PAR POS Network Connectivity: https://cdn.parpos.com/docs/PARPOSNetworkConnectivity.pdf
If you have additional questions, please contact your PAR POS representative or email us at support.PARPOSsoftware@partech.com
Posted on May 07, 2026 - 16:14 PDT

SOAP API WSDL file update has been scheduled for 5/13 at 10:30 pm Pacific May 13, 2026 22:30-23:30 PDT

PAR has scheduled an update for the latest SOAP API WSDL file. We have uploaded the version-specific WSDL file to:
cdn.brinkpos.net/WSDL/{version-number}/{Service}.xml

Please see the guidelines and documentation below for more information.
SOAP API WSDL Guidelines:
We will be uploading the latest WSDL file to:
cdn.brinkpos.net/WSDL/latest/{Service}.xml
These steps ensure you will always have the most up to date API experience that is specific to your stack.
Please ensure network connectivity is up to date for all sites to properly download and install software updates. PAR POS Network Connectivity: https://cdn.parpos.com/docs/PARPOSNetworkConnectivity.pdf
If you have additional questions, please contact your PAR POS representative or email us at support.PARPOSsoftware@partech.com
Posted on May 07, 2026 - 01:25 PDT
May 7, 2026

Unresolved incident: Above Store Service Degradation.

May 6, 2026
SOAP API WSDL file update has been scheduled for 5/6 at 9 am Pacific
Completed - The scheduled maintenance has been completed.
May 6, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 09:00 PDT
Scheduled - PAR has scheduled an update for the latest SOAP API WSDL file. Please see the guidelines and documentation below for more information.

SOAP API WSDL Guidelines:
1. Call Settings2.GetServiceVersion, which will return the API Version specific to your stack.
2. Use this API version to locate the specific WSDL files needed for your stack at [cdn.brinkpos.net/WSDL/{version-number}/Settings.xml]
3. These steps ensure you will always have the most up to date API experience that is specific to your stack.

Please ensure network connectivity is up to date for all sites to properly download and install software updates. PAR POS Network Connectivity: https://cdn.parpos.com/docs/PARPOSNetworkConnectivity.pdf

If you have additional questions, please contact your PAR POS representative or email us at support.PARPOSsoftware@partech.com
Apr 30, 13:47 PDT
Maintenance on the Server that Hosts the PAR POS Instance is Scheduled on 5/5 at 10:30 pm Pacific
Completed - The scheduled maintenance has been completed.
May 6, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 22:30 PDT
Scheduled - We are performing backend system maintenance on infrastructure adjacent to your hosted environment on 5/5 at 10:30 pm Pacific. This work is routine and designed to ensure continued stability and performance.

During this time, some features may be limited:
- Registers will work in offline mode (transactions continue as normal)
- Real-time updates and changes will be temporarily paused
- Reporting and admin tools may be unavailable or slow
- Employee updates and feature changes will be delayed
- Media (images/sounds) may not load
- You may see temporary system alerts (expected)
No data will be lost. All transactions will sync once the upgrade is complete.

If you have additional questions, please contact your PAR POS representative or email us at support.PARPOSsoftware@partech.com
Apr 28, 13:23 PDT
May 5, 2026
May 4, 2026
Early Experience - Deployment of PAR POS 5.16 on 5/4 at 9 am Pacific
Completed - The scheduled maintenance has been completed.
May 4, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 09:00 PDT
Scheduled - PAR POS 5.16 will be released on the Early Experience server on 5/4 at 9 am Pacific.

To prepare for your upgrade, please review PAR POS 5.16 resources:
https://cdn.parpos.com/5.16ReleaseInformation.html
May 4, 08:43 PDT
May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026
Maintenance on the Server that Hosts the PAR POS Instance is Scheduled on 4/29 at 10:30 pm Pacific
Completed - The scheduled maintenance has been completed.
Apr 30, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 22:30 PDT
Scheduled - We are performing backend system maintenance on infrastructure adjacent to your hosted environment on 4/29 at 10:30 pm Pacific. This work is routine and designed to ensure continued stability and performance.

During this maintenance window, you may notice that in-store devices briefly transition between Online → Offline → Online status. This is a temporary visual change and does not indicate any issues with the platform, external ordering, data APIs, or device function.

If you have additional questions, please contact your PAR POS representative or email us at support.PARPOSsoftware@partech.com
Apr 28, 00:17 PDT
Apr 29, 2026
Apr 28, 2026
Notification – Monthly PAR POS Maintenance Schedule Published
Completed - The scheduled maintenance has been completed.
Apr 28, 13:31 PDT
Scheduled - We’ve published the upcoming monthly maintenance schedule for the server that hosts your PAR POS instance.
No maintenance is occurring at this time. This notification is for awareness and planning purposes only.
Please review the PAR POS April 2026 Monthly Maintenance Schedule to see the planned maintenance windows for this month:
https://cdn.parpos.com/release-notes/MMScheduleApril2026.pdf
Apr 28, 13:26 PDT
Cancelled - Maintenance on the Server that Hosts the PAR POS Instance is Scheduled on 4/28 at 10:30 pm Pacific
Completed - The following has been cancelled and will be rescheduled.
Apr 28, 12:21 PDT
Scheduled - We are performing backend system maintenance on infrastructure adjacent to your hosted environment on 4/28 at 10:30 pm Pacific. This work is routine and designed to ensure continued stability and performance.

During this maintenance window, you may notice that in-store devices briefly transition between Online → Offline → Online status. This is a temporary visual change and does not indicate any issues with the platform, external ordering, data APIs, or device function.

If you have additional questions, please contact your PAR POS representative or email us at support.PARPOSsoftware@partech.com
Apr 21, 21:34 PDT
Maintenance on the Server that Hosts the PAR POS Instance is Scheduled on 4/27 at 10:30 pm Pacific
Completed - The scheduled maintenance has been completed.
Apr 28, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 22:30 PDT
Scheduled - We are performing backend system maintenance on infrastructure adjacent to your hosted environment on 4/27 at 10:30 pm Pacific. This work is routine and designed to ensure continued stability and performance.

During this maintenance window, you may notice that in-store devices briefly transition between Online → Offline → Online status. This is a temporary visual change and does not indicate any issues with the platform, external ordering, data APIs, or device function.

If you have additional questions, please contact your PAR POS representative or email us at support.PARPOSsoftware@partech.com
Apr 20, 13:15 PDT
Apr 27, 2026
Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

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